For MSPs and IT providers
Every MSP will run on AI. Get there first.
We come from the MSP world, and we run our own shop this way: AI wired into the PSA, the RMM, the documentation, and Microsoft 365, with every change measured on real tickets, before and after. Now we help MSPs build their own AI practice, on infrastructure they own, ready to sell to their clients.
Anything about to breach SLA this morning?
Checked the PSA and the RMM. Four tickets breach before noon.
Two are at the same dental office, and both trace back to a workstation that’s been offline since 6:10 AM. The tech assigned to one of them is on-site across town until 1.
Want me to reassign it to whoever’s free and draft a heads-up to the office manager?
Yes, do both.
Measured, not marketed.
Four kinds of ticket, read from the action log at a working MSP, timed by hand and then timed again with the AI doing the gathering. Pick the one that hurts.
20 days
for 4.2 hours of work
One ticket, three people, three handoffs. The slow part wasn’t the work. It was the waiting between escalations.
Watch the ticket age →2.7 h → 5 min
of tech time per workstation build
Unattended install, RMM baseline, sign-in verified, user emailed from the PSA, ticket closed. Coordination with the client stays exactly where it was.
Watch one build →$2,724
a year in unused seats, found automatically
Licenses nobody’s using, firewall renewals living in quote titles, former employees still signing in. One command center, checked every few hours.
See the command center →12 min → 6 sec
per password reset
Ninety reset and lockout tickets a quarter at one shop. Now a form, a secure expiring link, and a ticket note that never contains the password.
Ask us about it →The number comes first. Then the automation.
Every AI vendor pitching MSPs has a slide with a percentage on it. We don’t trust those either. So before we automate anything, we read the ticket, record what it cost by hand, and hold the parts that don’t change (scheduling the client, the follow-up email, the close) constant. Then we measure the same task again.
The limits get written down too. Automations gather and do the first pass; the engineer makes the call. Nothing closes a ticket, contacts a client, or touches an endpoint on its own. Wall clock doesn’t compress as much as attended hours, because disk transfers and reboots take what they take. If a number on this site came from a small sample, the page says so.
How we help MSPs.
Build your own AI practice.
Our main engagement. We stand up the whole thing with your team on infrastructure you own: AI connected to your PSA, RMM, documentation, and Microsoft 365, a data warehouse and automation layer under it, and your team’s AI of choice (or a private model you run) connected to all of it. Your team builds alongside us, no developers needed, so when we step back, you run it.
Start with one ticket type.
We read your action logs together, pick the escalation or build that costs the most calendar days, record what it costs today, and automate that first. Measured before and after.
Connections built to your spec.
Don’t want to write your own MCP servers? We build connections to the tools you run, to your requirements, and license and maintain them for you.
An assistant for your clients, under your brand.
White-label Beacon, our document-grounded staff assistant, in a web app or inside Microsoft Teams, as a new line of service for your clients.
What else it runs, every day.
Beyond the four stories above, connected AI and the dashboards built on it handle work like this inside the shop.
- Dispatch
- Who should take this ticket, based on skills, workload, and who already knows the client.
- SLA risk
- Which tickets will breach today, and which clients they belong to, before anyone has to ask.
- Client checkups
- A one-page health review per client for QBRs: tickets, devices, licenses, renewals, and open risks.
- Alert triage
- Security alerts analyzed with a verdict and evidence posted on the ticket. Confirmed-benign noise cleared from the console. The tech decides.
- Profitability by client
- Time logged against what each agreement actually pays, so you know which clients make you money.
- Quoting
- Drafting quotes and opportunities in the PSA from a conversation, with the right items and pricing.
Built on the stack you already run.
We connect to the PSA and RMM you have today, plus the documentation platform, Microsoft 365 tenants, and vendor portals your techs live in. No rip and replace.
And you own all of it: the infrastructure, the data, and the code. We work inside your environment and your accounts.
- HaloPSA
- ConnectWise
- Autotask
- NinjaOne and your RMM
- ImmyBot and Rewst
- Microsoft 365 tenants
- Firewall and vendor portals
- Your documentation platform
How an engagement goes.
Lay the foundation.
Pick and set up a host you own, then stand up the core platforms on it. Nothing important lives on someone else’s laptop.
Set priorities with ownership.
We sit down with your leadership to decide which data and KPIs matter most, and build in that order.
Connect your stack.
Secure access first, then AI connections to your PSA, RMM, and documentation, plus backups.
Bring your own AI, or run your own.
Claude, ChatGPT, Grok, Copilot: your team keeps the AI they already like, and it connects to your tools. Or run a private model on infrastructure you own. Either way, nobody needs a separate subscription just to reach the PSA.
Hand over the wheel.
Your team builds the new connections and automations with AI doing the heavy lifting, and we become the backup instead of the lead.
Take it to your clients.
Package what you built as a service you sell. This is where the work pays for itself beyond your own shop.
Questions MSPs ask us.
Where do your numbers come from?
From tickets at the MSP our leadership runs, read from the PSA action log and time entries. Our rule is to record what a task costs by hand before automating it, then measure the delta on the same task. Where a figure is from a small sample, we say so on the page that uses it.
Do your automations close tickets on their own?
No. They gather context, do the first pass, and post what they found on the ticket. None of them close tickets, contact clients, or touch endpoints without a person deciding. Treat an automated note the way you’d treat a good handoff from another tech: useful, and still yours to verify.
Do we need developers on staff?
No. Your techs and ops people are the right team. With AI doing the heavy lifting, the people who already know your PSA and your clients can build and maintain this. We teach by building with them, and if you’d rather not build at all, we can build and maintain connections for you.
Does it work with our PSA?
We work with the PSA and RMM you already run, including HaloPSA, ConnectWise, and Autotask, along with your documentation platform and Microsoft 365.
Is this going to replace our techs?
No. It takes the gathering, sorting, and report-building off their plates so they spend more of the day fixing things and talking to clients.
Who owns what you build?
You do. We work inside your environment and your accounts. The infrastructure, the data, and the code are yours.
Can we sell this to our own clients?
Yes, and that’s the point. Once your own shop runs on it, you have a new service to offer, built on experience instead of a vendor slide deck.
What does it cost?
Every MSP is different, so engagements are scoped and priced to the job. It starts with a conversation about where your team loses the most time.
Let’s talk shop.
Tell us which ticket type eats the most calendar days: escalations, builds, resets, audits, QBR prep. We’ll tell you honestly what connected AI can do about it, what it would take, and how we’d measure it.
262-360-2293Rather pick a time yourself? Book a 30-minute call.